Tuesday, 27 January 2015

Coffee beans & Jet Fuel: Why plummeting oil prices does not equate to cheaper airfares

It's a turbulent relationship to say the least.  From towing planes to the runway and tweaking wing designs to curbing passengers' oversized baggage. For years, airline executives have been trying to find ways to save every drop of fuel.

But with oil currently trading at about $48 per barrel, isn't it about time the travel consumer started to reap the rewards of these plummeting prices?

The Chancellor of the Exchequer certainly thinks so, tweeting last week, "Oil price was $53 pbl last night - lowest in 5yrs. Vital this is passed on to families at petrol pumps, through utility bills and air fares"

Hugo Burge, CEO, Momondo Group predicts 2015 will see consumers benefiting from lower prices, stating, "We expect/ hope that airlines will pass on some of this in reduction of fares to help encourage demand (whilst also being significantly more profitable and able to invest in better services for the future too). Air Passenger Duty reductions will also help consumers to go further. In short, we predict a happy year for consumers on the price front”.


So, here's the good news, Hugo is right - the flying public is likely to benefit from lower air fares... 
but the fall is by nowhere near as much as the oil drop might imply.  On top of this, you'll be waiting some time before you start to see the benefits of lower jet fuel costs.

Here's why:

1.       Fuel surcharges - Leading airline groups including IAG, Delta and United continue to impose fuel surcharges. The European and US carriers are holding their ground, arguing, airlines
1.have yet to recover fuel costs for the last decade. But as their Asian peers (Japan Airlines, Qantas, AirAsia) have moved to reduce or phase out fuel surcharges in light of sliding oil prices, the legacy carriers are coming under increasing pressure to cut surcharges.

2.       Hedging Jet Fuel - While jet fuel prices roughly track crude historically, they have not dropped quite as rapidly. Coupled with this is the fact that many airlines have hedged fuel well into 2015 and later in some cases. Ryanair, for example, will pay approximately $93 per barrel for 90% of its fuel in 2015-16 and estimates that it will cut just 4% of its fuel costs.

Meanwhile, Flybe shares were hit hard in recent weeks with a drop of 23% and have no show no sign of letting-up, having contracted to pay $128 per barrel until March 2015. Heavily hedged airlines are at the mercy of the oil suppliers and will have to wait until 2016 before experiencing the benefits of lower jet fuel prices.

But it's not just hedges and surcharges that keep air fares in check. As air travel demand continues to grow, why would any savvy revenue manager opt to substantially reduce air fares? Or, as one industry body put it, "Airlines should be treated like any other business - when the price of coffee beans falls, no one asks Starbucks why his or her latte does not cost less ".


But with good looking load factors, growing global demand and a favourable oil price, there's no denying airlines have an opportunity to improve margins over the next two years. The jury is still out as to whether these gains will be transferred to the travel consumer.

Written by John Gallagher. John is organising the annual EyeforTravel's TDS Europe 2015, the meeting place for Europe's senior travel executives. You can get in touch with him on John@eyefortravel.com

Friday, 23 January 2015

The President of Sabre Hospitality or the CTO of Airbnb or the COO of Citizen M hotels?

All three are meeting to look at how mobile is impacting accommodation sales. Who has the best plan to grow?

If any travel sector is reeling from the impact of mobile it’s the accommodation sector. The dominance of OTA hotel booking apps has led to our researchers hearing about huge drops in brand led direct bookings. But the hotels occupancy levels are still high. How will the owners react? 

One way that the brands are defending their position is by investing in incredibly useful apps that their guests will want to use. We are seeing huge ROI on the brand apps that extend the services the big brands can offer and the products they can sell. 

And we heard this week that Barclays financial analysts finally recognise that Airbnb (and its 50% per annum growth) is having an impact on the hotel industry. Accor is singled out by Barclays for attention with “9% of its rooms under threat”

This debate is part of the event I am running at Mobile World Congress this March 2. Who do you feel is going to have the best future strategy?

Come along and participate in the debate live or subscribe to gain access to the recording.

Tim Gunstone
Managing Director
+44 (0)207 375 7557
Mobile +44 (0) 7815814314

Tuesday, 4 November 2014

Why Mobile needs data

Our research shows that Mobile spend by the travel sector is up again. Interestingly it seems that the travel industry understands how critical data analytics and mobile are to send contextual messages that sell more, reduce costs and serve their customers better.
  • According to EyeforTravel’s latest research 68.8% of travel executives said they would spend more on mobile in 2014 
  • 80% OTA (online travel agent) and metasearch executives who believe mobile is business critical and will be investing more in the next three months
Revenues from the distribution of non-core travel products have been behind the success of top travel companies for decades. As the number of travel consumer’s that book and communicate via mobile sky rockets the ability to display these products has shrunk due to need to simplify the research and booking process.  Today Travel companies are experimenting with the analysis of social, transactional and location data to show more targeted products on the small screen. Significantly this has enabled the different parties that make up a travel experience to sell more products and provide more services throughout the traveller’s journey.

I believe the days of the billboard travel website are over. If you want to sell to and service your consumers you need to apply data to your mobile strategy in order to provide a contextualized mobile experience.

Pre booking, pre trip, on trip and post trip, all the companies that make the trip possible now have the ability to serve the consumer for longer. A new battle for the customers trust has begun and the correct use of data and mobile is mission critical.

As an indication how critical this goal is 16 senior C level executives from the world’s biggest airlines, airports, hotels, rail providers, tour operators and intermediaries are meeting the Monday before ITB at the Mobile World Congress in Barcelona to debate, collaborate and discover the new opportunities that data analysis and mobile can provide.

To find out more about EyeforTravel@Mobile World Congress 2015, visit http://events.eyefortravel.com/mobile-world-congress/

Monday, 27 October 2014

Does your travel company have what it takes to succeed in mobile?

Mobile technology is no longer a nice to have – it’s a must.  But research shows travel brands shouldn’t expect praise from their customers for it.  Increasingly travel consumers expect brands to offer an up-to-the-minute seamless mobile experience.   The reward?   Chances are that tech savvy brands will win customers and avoid losing market share to other savvier travel brands.

As many travel brands will attest, getting the right mobile strategy in place is not easy.   It requires a considerable investment of time, money and resources as well as a willingness to experiment and make continual improvements.  Indeed, the job of a mobile executive is never done.

EyeforTravel’s Mobile Innovation in Travel Awards seek to recognize the travel brands who are making significant progress in mobile – trailblazing the way for others to follow.

Taking place in San Francisco, March 23rd as part of EyeforTravel’s Mobile & Innovation in Travel conference, the awards will feature 4 categories –

·         Best Mobile Travel User Experience
·         Best Mobile Travel App
·         Best Mobile Travel Strategy
·         Best Mobile Travel Solution
Past winners and finalists of the awards include KLM, TripAdvisor, Marriott,  Best Western, Carlson Wagonlit Travel, Worldmate, Checkmate, BookAssist, Hotels.com and more!
To find out more about how to enter your brand visit - http://events.eyefortravel.com/mobile/awards.php
For all awards enquires contact:-
Gina Baillie
GM
EyeforTravel
London, UK: +44 (0)207 375 7197
US Toll Free: 1 800 814 3459 ext. 7197




Wednesday, 17 September 2014

EyeforTravel Berlin giveaway: How you can win one free pass (and more)

Taking place in Berlin, EyeforTravel's annual online marketing, mobile and social media conference is only 2 weeks away and we couldn't be more excited.

This year, EyeforTravel Berlin features more CMOs and senior level speakers than ever before with speakers from Ryanair, Thomas Cook, Low Cost Holiday Group, Accor, Malaysia Airlines, Disney, Carlson Wagonlit Travel, Kempinski and more.

Want to know more about the free entry to the event? 

We're pleased to offer you a chance to win one free* gold pass to EyeforTravel's Online Marketing, Mobile & Social Media conference.

Fill out the form below, including the question and you stand to win an all access conference gold pass if you're lucky. We also have runner-up prizes that give you access to the recorded sessions from the conference .

Deadline for entries is 12pm BST on Tuesday 23rd September.

Good Luck!

*Access to the conference is free of cost. Please note that you will have to arrange your own travel and accommodation.

Wednesday, 16 April 2014

Missed EfT's Social Media & Mobile in Travel conference? Catch up on the highlights here

Winners of Mobile Innovation in Travel Awards announced

Earlier this week, in San Francisco, 9 finalists battled it out in the final of EyeforTravel’s 3rd annual Mobile Innovation in Travel 2014 Awards.

Tensions rose as each finalist presented a 5 minute pitch to the panel of expert judges and to the audience of EyeforTravel’s Social Media & Mobile Strategies for Travel conference.

Following a period of deliberation by the judges the winners were announced as 

•    Best Mobile Travel App
TripAdvisor
•    Best Mobile Travel User Experience
Worldmate
•    Best Mobile Travel Strategy
redBus.in
•    Best Mobile Travel Solution
Checkmate
With thanks to the judges -
·         John T. Peters, President, Travel Media Group, USA Today
·         Gina Baillie, GM, EyeforTravel Ltd.
·         Glenn M. Gruber, Sr. Mobility Strategist, Propelics, Inc.

·         Michael Becker, Managing Partner & CEO North America
mCordis

·         Dr. Natasa Christodoulidou, Director of Hospitality Technology Research Institute, California         State University

The Mobile Innovation in Travel awards will be returning in 2015, in March in San Francisco.  Contact gina@eyefortravel.com for details.

We will also be holding a European edition of the awards  in Berlin, October 1-2.  Contact Julia@eyefortravel.com for details.

Congratulations to the winners!