Have you
ever wondered how you can use technology to elevate your customer's experience
of your brand? Do mobile, wearables, Whatsapp and keyless entry for example add
real value?
Hoteliers are investing millions in new technology and yet according to Hospitality Technology magazine, nearly a third of hoteliers still find it hard to keep up with their guests' technological demands.
Presenting at EyeforTravel's inaugural Connected Traveller conference in London last month, Daniel Kerzner, VP Loyalty, Starwood Hotels shared:
Hoteliers are investing millions in new technology and yet according to Hospitality Technology magazine, nearly a third of hoteliers still find it hard to keep up with their guests' technological demands.
Presenting at EyeforTravel's inaugural Connected Traveller conference in London last month, Daniel Kerzner, VP Loyalty, Starwood Hotels shared:
- What technology Starwood have invested in to enhance the
customer experience
- From mobile to wearables to Whatsapp - his views on what's really
worth investing your valuable time and resources in
- Insights into how to deliver an intelligent, personalized
customer experience to drive loyalty
The video presentation and slides are available to download here (free download).
For more videos and slide content from top travel brands, sign up to EyeforTravel OnDemand.
